Bruhaspati Samal, Secretary, AIPEU,
Group-C, Bhubaneswar
Division,
A 10 Year CTD
Account opened by one Sri Ranjan Kumar Bhattacharya (Retired
General Manager, Coal India Ltd.) on 10.06.1983 at Shankar Nagar
Post Office (Nagpur) for a denomination of Rs.50/- was
subsequently transferred to Sahidnagar MDG (Bhubaneswar – 751 007) and
continued up to 20.03.1991 with a total deposit of Rs.5000/-. On
application for closure, though a sum of Rs.7572.35 was sanctioned on
31.10.1994, the amount could not be paid to the depositor due to his absence
and failure of the authorized messenger in complying with the requirements of
the Post Office. Due to the depositor’s absence in Bhubaneswar for his All
India Service condition, neither any reply was received from him nor the post
office could be able to effect payment.
Unexpectedly, Sri
Bhattachaya attended Sahidnagar MDG on 16.02.2012 and preferred one application
for effecting the above payment.
P O S B 10 Year CTD
Account introduced on 02.01.1959 has been abolished since 01.04.1986. Since 26
years have been elapsed in the mean time, it is quite natural that there may be
hardly any case pending for claim / closure as on date.
Thus, seeing a
claim on 16.02.2012, Postmaster, Sahidnagar MDG was very much surprised.
Concerned records
like Ledger, Journal and Specimen Signature Book etc. were searched but nothing
was available. During the period of last 26 years, the Post Office has gone
several changes. Before coming to the present Departmental building, the post
office has been shifted twice earlier. After fully computerization, many manual
records have been discontinued and old records have been weeded out. The
preservation period of S O CTD Journals for 10 year accounts is 12 years from
the date of last entry.
Thus, finding no
alternative, the case was forwarded to Bhubaneswar GPO with request to search
the required records at their end for arriving at a solution. The Dy..
Postmaster, Bhubaneswar GPO took personal interest on the issue and concerned
records were made available which facilitated closure of the CTD Account with
up to date sanction.
When the matter was
intimated to Mr. Bhattacharya over telephone, he preferred to write a letter to
the Postmaster, Sahidnagar MDG which is reproduced below.
When there is daily
news of accusing India Post for delayed service, the instant case proved how
carefully and efficiently we handle a belated claim. This proves the commitment
of India Post towards its customers.
I have never heard
and experienced regarding timely settlement of such a delayed case by any other
financial institutions. India Post is India Post. Really a friend of common
man.
People will argue
ignoring their lapses. But the employees of India Post are committed
to discharge their responsibilities with utmost sincerity. There is no dearth
of efficient, willing and devoted workers in India Post.
source : http://aipeup3bbsr.blogspot.in
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