The network and number of the Speed Post Centres has recently been restructured under Mail Network
Optimization Project of the Department of Posts. Speed Post Centres are
either National Speed Post Sorting Hubs or Intra-Circle Sorting Hubs. There are
89 National Speed Post Sorting Hubs and 105 Intra Circle Sorting Hubs. A list
of the Hubs, state-wise, is given in the tabular form.
There
is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year
2012-13.
Department
of Posts takes note of the deficiencies in services and complaints received in
connection with Speed Post service are processed expeditiously and grievances settled in a time bound
manner. The number of complaints received during the last 3 financial years and
the percentage of complaints with respect to the Speed Post traffic is given as
under:
|
Year
|
Number of complaints
|
Speed Post traffic (in crores)
|
Percentage of complaints w.r.t. traffic
|
|
2009-10
|
1,74,040
|
24.08
|
0.072
|
|
2010-11
|
2,09,735
|
27.29
|
0.076
|
|
2011-12
|
1,97,645
|
39.20
|
0.050
|
The Department of Posts has a well
established mechanism for prompt disposal of complaints through Customer Care
Centres in all Postal Divisions.
In order to improve the quality of
Speed Post service across the country the network has been restructured as
stated at (a) above. The Department is shortly going to commission Automatic
Mail Processing Centres in Delhi and Kolkata to expedite mail processing. In
addition end –to-end track and trace has been provided for Speed Post articles.
Above initiatives will help the Department to compete effectively with the
private couriers.
List of number of National Speed Post
Sorting Hubs and Intra Circle Sorting Hubs
State-wise
|
S.N..
|
Name of State
|
National Speed Post Sorting Hub
|
Intra-Circle Sorting Hub
|
|
1.
|
Andhra Pradesh
|
6
|
4
|
|
2.
|
Assam
|
1
|
4
|
|
3.
|
Bihar
|
3
|
4
|
|
4.
|
Chhattisgarh
|
1
|
1
|
|
5.
|
Delhi
|
1
|
-
|
|
6.
|
Gujarat
|
4
|
10
|
|
7.
|
Haryana
|
4
|
2
|
|
8.
|
Himachal Pradesh
|
2
|
4
|
|
9.
|
Jammu & Kashmir
|
2
|
-
|
|
10.
|
Jharkhand
|
3
|
3
|
|
11.
|
Karnataka
|
8
|
4
|
|
12.
|
Kerala
|
6
|
1
|
|
13.
|
Madhya Pradesh
|
4
|
5
|
|
14.
|
Maharashtra
|
4
|
11
|
|
15.
|
Manipur
|
1
|
-
|
|
16.
|
Tripura
|
-
|
1
|
|
17.
|
Mizoram
|
-
|
1
|
|
18.
|
Nagaland
|
-
|
1
|
|
19.
|
Arunachal Pradesh
|
-
|
1
|
|
20.
|
Meghalaya
|
-
|
1
|
|
21.
|
Odisha
|
2
|
6
|
|
22.
|
Punjab
|
5
|
2
|
|
23.
|
Rajasthan
|
3
|
6
|
|
24.
|
Tamil Nadu
|
10
|
8
|
|
25.
|
Uttar Pradesh
|
10
|
13
|
|
26.
|
Uttaranchal
|
1
|
4
|
|
27.
|
West Bengal
|
5
|
8
|
|
28.
|
Goa
|
1
|
-
|
|
29.
|
Army Postal Services
|
2*
|
-
|
|
Total
|
89
|
105
|
|
This information was given by the Minister of State in
the Ministry of Communications and Information Technology Shri Sachin
Pilot in the Lok Sabha today.
Source : PIB, August 8, 2012
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